Shipping Policies

We dispatch your order through reputed logistics partner (Depending upon your location).Normally, we ship your order within 24 to 48 hours of receiving the order and it takes 3 to 7 business days to reach to your doorstep. (Delivery time may be exceeded depends upon your location). In case customer hasn’t received the order but he got the order delivered confirmation by Leatherful or logistic partner through SMS or mail, in such case customer has to report us within 48 hours after getting order delivered confirmation. No complaints will be entertained after 48 hours of the delivery confirmation message. We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No etc. A Customer can also the track his order from his Leatherful account in your orders section.

Returns and Refunds Policy

We do our very best to ensure that the product we dispatch is correct and is of highest quality and we hope that you will love every purchase with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us within 7 days of receiving the product. Shipping charges won’t be refunded if charged in the order. Also, if ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 7 days of receiving the product. A customer can share snapshots on customercare.leatherful@gmail.com. If the variation or defect found genuine by our quality team, then we will refund the payment in your bank account/card or source account. In case of any issues related to a manufacturing defect after using the product, the customer has to approach us within 30 days along with the product snapshots from the receipt of delivery. A customer can share snapshots on customercare.leatherful@gmail.com. Customer can place the return request by log in to his leatherful.in account, under the your orders section or by calling us at our helpline no – 9058253657 and also customer can email us at customercare.leatherful@gmail.com

There are few things, which customer needs to make sure before returning the product.

(1) Your item must be unused and in the same condition that you received it.
(2) The item must be in the original packaging.
(3) All brand tags should be intact.

If we found the product has not been returned in the resalable condition, we reserve the right to refuse the Return/Refund. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges also incurred in sending the product to you and bear the costs of returning it to us. Once we received the product at our warehouse then we will further process of refund in bank account after being satisfied that the product is unused, tags intact, and not damaged. Further, it is made clear that the return of the product ordered by the customer shall be the discretion of the company/ seller and in case the Returned product is found to be different then what was ordered then there shall be no return as well as refund. The seller shall take no responsibility of the product, and the return shall only be at the discretion of the company/ seller. In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift. Normally return process will take 7 to 10 business days. In case of return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end. However, return request will not be considered more than once. You can return the product(s) to the following address: Leatherful Enterprises, 58/301A Ajeet Nagar, Kheria Mod, Agra-282001 Contact No – +91 9058253657.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare.leatherful@gmail.com

Shipping returns

To return your product, you should mail your product to: customercare.leatherful@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at customercare.leatherful@gmail.com for questions related to refunds and returns.